Privacy Policy
Effective date: 11/26/25
Ascend Cleaning Pros LLC (“us”, “we”, or “our”) operates the ascendcleaningpros.com website (hereinafter referred to as the “Service”).
This page informs you of our policies regarding the collection, use and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from WEBSITE URL
Definitions
Service
Service is the ascendcleaningpros.com website operated by Ascend Cleaning Pros LLC
Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies
Cookies are small files stored on your device (computer or mobile device).
Data Controller
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.
Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or the instructions provided in any email we send.
Usage Data
We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Location Data
We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to provide features of our Service, to improve and customise our Service.
You can enable or disable location services when you use our Service at any time by way of your device settings.
Tracking & Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
Use of Data
Ascend Cleaning Pros LLC uses the collected data for various purposes:
To provide and maintain our Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Retention of Data
Ascend Cleaning Pros LLC will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.
Ascend Cleaning Pros LLC will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer periods.
Transfer of Data
Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Ascend Cleaning Pros LLC will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Disclosure of Data
Business Transaction
If Ascend Cleaning Pros LLC is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
Disclosure for Law Enforcement
Under certain circumstances, COMPANY NAME LLC may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Legal Requirements
Ascend Cleaning Pros LLC may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of Ascend Cleaning Pros LLC
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability
Security of Data
The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
Our Policy on “Do Not Track” Signals under the California Online Protection Act (CalOPPA)
We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:
https://policies.google.com/privacy?hl=en
Behavioral Remarketing
Ascend Cleaning Pros LLC uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.
Google Ads (AdWords)
Google Ads (AdWords) remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page:
http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on –
https://tools.google.com/dlpage/gaoptout
– for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page:
https://policies.google.com/privacy?hl=en
Twitter remarketing service is provided by Twitter Inc.
You can opt-out from Twitter’s interest-based ads by following their instructions:
https://support.twitter.com/articles/20170405
You can learn more about the privacy practices and policies of Twitter by visiting their Privacy Policy page:
https://twitter.com/privacy
Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page:
https://www.facebook.com/help/164968693837950
To opt-out from Facebook’s interest-based ads, follow these instructions from Facebook:
https://www.facebook.com/help/568137493302217
Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA
http://www.aboutads.info/choices/
, the Digital Advertising Alliance of Canada in Canada
http://youradchoices.ca/
or the European Interactive Digital Advertising Alliance in Europe
http://www.youronlinechoices.eu/
, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy:
https://www.facebook.com/privacy/explanation
Payments
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processors we work with are:
Stripe
Their Privacy Policy can be viewed at
https://stripe.com/us/privacy
Links to Other Sites
Our Service may contain links to other sites that are not operated by us. If you click a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children’s Privacy
Our Service does not address anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email: [email protected]
Ascend Cleaning Pros – Terms of Service
Last Updated: January 21,2026
Legal Notice: These Terms of Service are intended to comply with applicable laws of the State of North Carolina and are written for use by a residential cleaning services business operating within North Carolina.
Welcome to Ascend Cleaning Pros. By booking, scheduling, or receiving cleaning services from Ascend Cleaning Pros LLC ("Company," "we," "us," or "our"), you agree to the following Terms of Service ("Terms"). Please read them carefully.
1. Services
Ascend Cleaning Pros provides residential and commercial cleaning services, including recurring cleaning, deep cleaning, move-in/move-out cleaning, office cleaning, and add-on services. Commercial services may include offices, professional buildings, retail spaces, and other non-residential facilities.
Services are performed according to the package or scope selected at the time of booking or outlined in a commercial service agreement.
Service estimates are based on the information provided by the customer, including property size, condition, access requirements, and scope of work. Final pricing may be adjusted if the actual conditions differ significantly from what was disclosed at booking.
Service estimates are based on the information provided by the customer, including home size, condition, and scope of work. Final pricing may be adjusted if the actual conditions differ significantly from what was disclosed at booking.
2. Scheduling & Access
Customers are responsible for providing accurate scheduling information and ensuring safe and timely access to the property at the scheduled service time.
Commercial Access & Security: For commercial properties, the client is responsible for providing accurate access instructions, keys, lockboxes, alarm codes, security procedures, and authorized entry methods. Ascend Cleaning Pros is not responsible for false alarms, security system activations, fines, or access issues caused by incorrect, missing, or outdated information provided by the client.
Lock-Out or No-Show: It is the responsibility of the customer to ensure that Ascend Cleaning Pros has access to the property at the scheduled service time. If the customer is not present and no prior access arrangements (such as a lockbox, key, or entry code) have been made—or, for commercial clients, if alarms are not disabled or access is otherwise restricted—and the cleaning professional is unable to enter the property, a $50 lock-out fee will apply.
The lock-out fee covers time, travel, and scheduling disruption and is non-refundable, except in cases of a verified emergency as determined at the sole discretion of Ascend Cleaning Pros.
If our cleaning team is unable to access the property within 15 minutes of arrival, the appointment may be considered a lock-out or late cancellation and subject to the applicable fees.
3. Cancellation Policy
We value our cleaners’ time and schedule commitments. The following cancellation fees apply:
Cancellations made more than 24 hours before the scheduled service: No fee.
Cancellations made within 24 hours of the scheduled service: $50 cancellation fee.
Cancellations made within 1 hour of the scheduled service time or same‑day no‑shows: 50% of the total cleaning price.
All cancellation fees will be charged to the card on file.
4. Rescheduling Policy
Rescheduling requests made more than 24 hours in advance are free of charge.
Rescheduling requests made within 24 hours of the scheduled service will incur a $25 rescheduling fee.
Repeated short-notice rescheduling may result in refusal of future service.
4A. Force Majeure (Weather & Emergencies)
Ascend Cleaning Pros shall not be liable for delays or failure to perform services due to circumstances beyond reasonable control, including but not limited to severe weather, natural disasters, power outages, road closures, illness, emergencies, or other events that make service unsafe or impracticable. In such cases, services will be rescheduled without penalty.
5. Payments & Billing
Payment is due at the time of service unless otherwise agreed upon in writing. By booking a service, you authorize Ascend Cleaning Pros to charge the payment method on file for services rendered, including any applicable cancellation or rescheduling fees.
Prices are subject to change at any time. Promotional pricing applies only to the specific service and timeframe advertised.
Chargebacks & Payment Disputes: Customers agree to contact Ascend Cleaning Pros directly to resolve billing concerns prior to initiating a chargeback or payment dispute. Unauthorized or improper chargebacks may result in suspension of service and responsibility for associated administrative fees.
6. Satisfaction Guarantee
Your satisfaction is important to us. If you are not satisfied with the service provided, please notify us within 24 hours of service completion. We will make reasonable efforts to address the issue, which may include a re‑clean of the affected areas at our discretion. Refunds are not guaranteed.
7. Supplies & Equipment
Our cleaning professionals arrive equipped with standard cleaning supplies and tools. Customers must notify us in advance of any special product requests or restrictions.
We are not responsible for damage caused by faulty or improperly installed items, normal wear and tear, or pre‑existing conditions.
8. Safety, Valuables & Commercial Property
Please secure valuables, cash, fragile items, and personal documents prior to service. Ascend Cleaning Pros is not responsible for loss or damage to items not reasonably secured.
Commercial Property & Equipment: Ascend Cleaning Pros is not responsible for damage to or disruption of IT equipment, servers, data systems, wiring, specialized machinery, or confidential or proprietary documents unless caused by gross negligence. Commercial clients are responsible for securing sensitive materials prior to service.
Homes or commercial spaces with aggressive pets, unsafe conditions, or hazardous materials must disclose this information prior to service. We reserve the right to refuse service if a situation is deemed unsafe.
9. Damages
Any claims for damage must be reported within 24 hours of service completion. We will investigate all claims and determine responsibility at our sole discretion. Our liability is limited to the cost of repair or replacement, not to exceed the value of the damaged item.
10. Independent Service Providers
Cleaning services are performed by independent cleaning professionals who are authorized to accept service opportunities through Ascend Cleaning Pros. Ascend Cleaning Pros manages customer scheduling, billing, customer support, and quality standards, and serves as the primary point of contact for customers.
Nothing in these Terms shall be construed to create an employment, partnership, joint venture, or agency relationship between Ascend Cleaning Pros and any service provider. Service providers maintain control over the manner and means by which cleaning services are performed, subject to agreed quality standards.
11. Right to Refuse Service
We reserve the right to refuse or discontinue service for any reason, including but not limited to unsafe working conditions, inappropriate behavior, repeated policy violations, or non‑payment.
12. Limitation of Liability
To the fullest extent permitted under North Carolina law, Ascend Cleaning Pros shall not be liable for any indirect, incidental, special, or consequential damages. Our total liability for any claim shall not exceed the amount paid for the specific service giving rise to the claim.
13. Governing Law & Venue
These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, without regard to conflict-of-law principles. Any legal action arising out of or relating to these Terms or services provided shall be brought exclusively in a court of competent jurisdiction located within the State of North Carolina.
14. Recurring Commercial Services & Termination
Commercial clients receiving recurring services may terminate service with a minimum of 14 days’ written notice. Failure to provide proper notice may result in applicable cancellation fees or final invoice charges.
15. Changes to Terms
Ascend Cleaning Pros reserves the right to update or modify these Terms at any time. Continued use of our services constitutes acceptance of the updated Terms.
15. Booking Agreement & Acceptance
By booking services online, by phone, or through any booking platform, customers acknowledge and agree that they have read, understood, and accepted these Terms of Service, including all cancellation, rescheduling, and payment policies.
16. Contact Information
For questions regarding these Terms of Service, please contact:
Ascend Cleaning Pros LLC
Website: https://ascendcleaningpros.com
Email: [email protected]
Phone: (984)-833-2362
By booking a service with Ascend Cleaning Pros, you acknowledge that you have read, understood, and agreed to these Terms of Service.
